Frequently Asked Questions

What are your candles made of?

      Our scented candles are made with a unique blend of coconut and soy wax. This combination provides a clean and eco-friendly burning experience while ensuring a longer-lasting fragrance.

      Where are your candles made?

      All our candles are proudly made in Sydney, Australia. We believe in supporting local artisans and ensuring the highest quality standards in every candle we create.

      Tell me more about your Signature Scent collection.

      Our Signature Scent collection is our latest offering and it features three exquisite fragrances: Etherwood, Ethergold, and Etherwater.

      Are your candles safe to use?

      Absolutely! We prioritise safety in every aspect of our candle production. Our candles are made with lead-free cotton wicks and do not contain harmful chemicals. We also follow strict quality control measures to ensure that our candles burn evenly and cleanly, providing you with a worry-free and enjoyable experience.

      How long do your candles burn?

      Our candles have an approximate burn time of 40+ hrs, depending on factors such as the size of the candle and environmental conditions. We recommend following the candle care instructions provided to maximise their longevity.

      How can I care for my scented candles?

      To make the most of your scented candles, we recommend the following candle care tips:
        • On the first burn, allow the candle to create a full melt pool, ensuring an even burn throughout the life of the candle.
        • Trim the wick to about ¼ inch before each use to prevent excessive smoke and ensure a steady flame.
        • Avoid burning the candle for more than 4 hours at a time.
        • Always place the candle on a heat-resistant surface and keep it away from flammable materials.
        • When extinguishing the candle, use a snuffer or gently blow it out to prevent wax splatter.

      Do you offer international shipping?

      For international shipping, please contact us on admin@danddhouseoffragrance.com

      Can I return or exchange my candles?

      We want you to be completely satisfied with your purchase. If for any reason you are not, please contact our customer support team within 14 days of receiving your order, and we will be happy to assist you with returns or exchanges. Please note that certain conditions apply, and you can find detailed information in our Returns and Exchanges policy.

      Are your candles suitable as gifts?

      Sure, our scented candles make perfect gifts for special occasions or simply to show someone you care. Each candle is beautifully packaged, reflecting the quality and luxury of our brand. Whether it's a birthday, anniversary, or a gesture of appreciation, our candles are sure to delight anyone.

      Can I customise my scented candle order?

      Currently, we offer our Signature Scent collection as described. However, we value your feedback and suggestions. If you have specific customisation requests or would like to see additional scents in the future, please reach out to our customer support team, and we will take your input into consideration.
      If you have any further questions or need assistance, please don't hesitate to contact our friendly customer support team.